Summit Sport — Store in Whistler

Reviews of Summit Sport

• Olivia

  Added 2016.06.06

  Now it's been around 50 minutes and I have boots, skis and poles yet the boarders are still waiting. Shortly after we go to pay while the girl finishes the bindings. Upon going to sign documents we realize no one was asked about helmets, no one was asked about cover, two of us were marked as the incorrect amount of days and one of us had the wrong equipment type.
• Joseph

  Added 2016.03.28

  Accepted warranty for a Smith helmet right away and contacted Smith themselves. Great range of gear for any activity on the mountain too. For snowboarding though, showcase has a greater range.
• Lauren

  Added 2016.03.02

  This shop is unorganized and unequipped to handle busy periods. It wasn't even busy by Whistler standards and it took us over an hour from a staff member joining us to get 3 of us setup with equipment. Eventually we had a second staff member help, who had 1 of us setup with skis and boots in the time it took the other just to attach 1 set of bindings to a snowboard.
• Jake

  Added 2016.01.30

  By now it's been something like 25 mins. She comes back with boots and something is finally happening. She gets one board and struggles to give any pricing. She gets another board and says now she will put bindings on. Fast forward another 10-15 minutes, not even one set of bindings on. I decide I'll just go somewhere else and suddenly the staff are keen to speed up the process. A guy comes over to help actually give me boots (by that point it had been around 35-40 mins and I hadn't even looked at a pair of boots). He gets the boots and a new girl comes to get my skis. During this time the original sales girl had managed to attach one pair of bindings.
• Tyler

  Added 2015.11.29

  At the end of it we entered the shop at 9:20 (maybe 9:22) and left at 10:30, I have text messages to a friend during this time where I discussed each stage as he was waiting in line to get the gondola up and telling us to just cut our losses and hire somewhere else... Should've listened to him.
• Aiden

  Added 2015.07.25

  Our booking was incorrectly setup for 2 days instead of 1, and one of us was incorrectly charged the wrong level of equipment because we were never asked the right questions to begin with. After taking forever for our boards to get bindings we moved to stand near the desk, but was told to go over somewhere else and sit down because us watching her was 'off putting'.
• Christian

  Added 2015.07.06

  Long story: We arrive into the place and there's no signs of what to do (also relatively quiet). Eventually notice some computers down the back and type in our details. Proceed to wait a bit and then go to front counter as we had no idea where to go. A girl decides to help us at this point. She asks what size boots the two snowboarders in our group require and tells me she will get my ski stuff done later, walks off. Comes back after a while and says one pair of boots is out of stock and she must go somewhere else to get them? Goes away for another 10 mins.
• Mason

  Added 2015.02.23

  I can only assume this staff member was new, but she wasn't equipped to do her job in a semi-busy period and other staff members were more keen on standing around talking to each other than trying to help her.
• Hunter

  Added 2014.05.07

  Great customer service.
• Jake

  Added 2013.12.03

  I wish it were possible to give a 0 or even a -1 star. Quite literally the easiest one star review I'll ever give though. Short story, spent over an hour here just to hire two pairs of boots with boards plus one set of skis and boots.
• Diego

  Added 2013.09.16

  Summit has the most competitive pricing across the whole village for the greatest variety of items.
• Aaron

  Added 2013.09.09

  Good ski repair done on a pencil diameter chunk missing from the base of my ski as well as go-pro mounts and specialized sport socks. They quickly sorted out all the things that I forgot to sort out before I left home. They have a huge basement full of the essentials you might need for a day on the mountain. The stairs to the basement are well thought out for accommodating both newer and more experienced equipment carrying Mountain lovers.
• Aidan

  Added 2013.06.27

  The staff here were so helpful in finding me a new cross country helmet. They really know their stuff, and were extremely attentive when I first arrived. Nice location in the village, and a good selection of anything ski and bike related!